Refund Policy

At Intricate Training Merchandise, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns

• You may return items within 7 days of delivery.
  
• Items must be unused, unwashed, and in their original condition and packaging.
  
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
  
  
• Sale/clearance items (if marked final sale)
  
  
• Personalized or custom products

3. Exchanges

If you ordered the wrong size or received a defective item, we’ll gladly exchange it for the correct product at no extra cost.

4. Refunds

• Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
  
  
• Approved refunds will be processed back to your original payment method within 5–10 business days.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
  
• Shipping fees are non-refundable.

6. How to Start a Return

To initiate a return or exchange, please contact us at:
📧 info@intricatetraining.com
We’ll provide detailed instructions for returning your item.